cmms l'oreal cosmetics

“We really appreciate the notion of community that Mobility Work CMMS features, it gives us a glimpse of great opportunities!”

As part of this new user experience, we talked to Matthieu Droulers, Performance Manager at L'Oréal, who agreed to answer our questions. Employed by the group for eight years, he spoke about the implementation of Mobility Work next-gen CMMS in his plant.

This leading brand aims to meet all its customers' needs by offering a very complete range of products for its various targets. The factory where our interview took place is specialized in the manufacture and packaging of perfumes.

Mobility Work: Can you introduce yourself?

My name is Matthieu Droulers, I am 31 years old and I have been working for L'Oréal for eight years. I am now in charge of performance in my factory, which specializes in the manufacture of perfumes.

How did you discover Mobility Work? What convinced you to try it?

We discovered Mobility Work CMMS in a fairly simple way since we were contacted by email by a member of the team, who explained to us what the tool and the features it offered consisted of. Already at that time, our software was quite archaic and no longer corresponded to the digital world we now live in, so we wanted to see it evolve. We were indeed looking for a more modern solution but had not started any active research due to a lack of knowledge of the solutions available on the market.

This email piqued our curiosity and we, therefore, scheduled a demonstration of the tool with one of your sales representatives. Considering all the features presented and the use that could be made of them, we were convinced and decided to try the application.

Has the CMMS already been implemented in your society?

Among the many factories in L'Oréal Group, mine is, in fact, the pilot plant for the deployment of Mobility Work CMMS. It was in September 2017 that we first introduced the tool to industrial maintenance technicians and offered them the opportunity to use it and, above all, to share their impressions with us. Over the next three months, all teams were able to familiarize with the solution and to report back to us on the advantages and disadvantages identified. So we've been using the solution for a year and a half now.

The first few months were particularly successful as the technicians were satisfied with the product, so we made the decision to officially deploy Mobility Work and use it daily from January 1st, 2018. We have not encountered any particular difficulty, although we would have expected that some people who may be less comfortable with technology could move backwards. But it was the opposite: they quickly became accustomed to the tool. To facilitate the adoption of the CMMS software, we wanted to equip each maintenance technician with a smartphone: the application's simple and intuitive user interface made it easier to integrate the tool.

According to you, what are the CMMS main advantages?

I see three main advantages to this next-gen CMMS. First, the software is available with a simple Internet connexion, so it is completely different from the one we used before, which, I repeat, was obsolete and out of step. We are in the digital age, and the tools around us greatly simplify access to information. For example, when technicians had to find the history of an intervention performed on a machine, they had to go through notebooks to find what they were looking for: needless to say, we could waste a lot of time. In comparison, Mobility Work is a connected tool that gives us access to the information we are looking for in a few seconds.

Secondly, I will talk about the mobile aspect of the CMMS. We use it almost all the time from smartphones since technicians have to work on machines and production lines and do not have time to go back and forth to the office to enter data on a computer. This is an essential aspect for us because we therefore save time.

Finally, we very much appreciate the notion of community put forward by Mobility Work. Although we still need to dig a little deeper on that, it already gives us good prospects. This is obviously the main advantage for a group like ours, which has many plants all over the world. Thanks to the community aspect, we can benefit from each other's good practices too, for instance, observe the behavior of teams from another plant in the group with the same equipment. Because even before we think about observing the best practices and solutions provided by other Mobility Work client companies, we are well aware of the interest of the community and the sharing that this CMMS encourages.

Which feature(s) do you use the most?

Technicians use the QR codes on a daily basis, all of which have been installed on our machines to identify them. They only need to scan them to access, in a few seconds, the entire history of operations performed on the machines. This feature is another perfect example of Mobility Work's access to information, as teams can quickly find all the necessary data if they encounter failure.

To take a concrete example, if a cylinder is broken, the maintenance technician searches in his application all the interventions carried out by his colleagues related to cylinder breaks. In a word, it is a real diagnostic aid solution that has become essential in our factory.

Therefore, we use the analytical tool very regularly. Technicians have the possibility to access it by themselves and we take care of sharing the trends observed through a PDCA, still in test phase today. Our objective is to bring together all the technicians each week to review the reports of the past week and identify the most problematic equipment in terms of breakdowns, technical interventions, etc. Thanks to the analytical tool, we are able to target and, above all, prioritize our actions according to the failures that have the greatest impact on our productivity.


Mobility Work is provided with an analytic tool to help you analyze all your maintenance data and adapt your strategy

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Are you satisfied with Mobility Work’s reactivity?

With regard to the change requests we make, we would like to see more responsiveness on a few points. We have had to deal with certain subjects that have unfortunately not yet been able to emerge, so we have some expectations in this regard.

At the same time, we are satisfied with the online support available in the CMMS. This is a very useful feature that allows us to get quick and efficient answers whenever needed.

What are your future projects concerning Mobility Work?

We intend to work on two main development axes. Within my own plant, we are currently in the process of bringing this CMMS to other departments. The quality laboratory is, for example, becoming familiar with the tool for the management of the entire metrology part, which must be carried out very regularly on the equipment. By next year, we want to integrate all our spare parts into the application to ensure optimal follow-up.

Beyond these two points, we note that other plants in the Group are gradually migrating to Mobility Work, so we exchange ideas each week with the teams on-site to assess and compare our respective needs, identify best practices or monitor the deployment of the CMMS software.


User feedback is at the heart of our approach and helps us to improve our product on a daily basis. If you want to optimize your industrial maintenance and save money, don’t hesitate to plan a demo or to test the app for free!