A CMMS adapted to the needs of maintenance providers

What CMMS solution should you choose when carrying out 100% preventive maintenance? How to easily manage your activities while offering maximum transparency to your customers when you are a maintenance provider?

Through the testimony of Fabien Hedouin, site manager at Eiffage Cogelub, a company specializing in the lubrication of rotating machines, discover the advantages of Mobility Work for maintenance providers.

Could you present the activities of your company and the functions that you occupy?

I am a site manager and I supervise all lubrication activities in the eastern part of Cogelub, which is part of the Eiffage Energie Systèmes group. We are specialized in lubrication of rotating machines. We exclusively carry out first-level preventive measures: greasing, oil changes, level checks.

We work in different sectors, but for the moment we are using Mobility Work with a single client, Solvay Inovyn, from the chemical industry.

What are the maintenance issues specific to your sector and your activity?

We have to make sure that the machines are not lacking in lubrication or greasing, we monitor for abnormal vibrations, and we also do a bit of mechatronics.

How did you manage maintenance before adopting Mobility Work?

Before, we used software created in-house, as many oil companies do. It had become obsolete.

What led you to adopt Mobility Work?

Mobility Work is already used by the Eiffage group, that's how we got to know it. This software allows us to create a series of maintenance plans on a calendar basis.

We are doing a bit of mechatronics, and to record the noise of the machines, we are considering using an Ultraprobe, an ultrasonic camera that allows us to detect the lack of lubricant on the machines. We are trying to use new technologies more and more, that's also why we adopted Mobility Work.

How did the implementation of Mobility Work happen?

At the beginning it was not easy, because we had been using the same software for 20 years. The software change was therefore a real challenge for us. We have been using Mobility Work for 2 months now, and the tool is beginning to be well accepted. It was especially the mobile side that convinced: the technicians go into the field with their smartphone, in which they can visualize all their daily tasksS.

You can consult and enter all the information directly at the foot of the equipment using the mobile application, and close interventions once they are completed.

“It is really the mobile side of this CMMS that is convincing everyone”

We can also access all the information necessary for interventions, for example the type of lubricant recommended on a particular machine. Before, you had to go back to the office, to the PC, to get this information, which was a real waste of time.

At first the technicians were a bit hesitant to change the software, but now I think that in a short time they will have a hard time without it.

What does Mobility Work offer you? What do you think are the most interesting advantages of this solution?

Already, the use of the software is simple and accessible to technicians of all levels.

Then, with us, it is really the mobile side that is convincing everyone. Already, we have been able to eliminate paper documents, whereas before, we always had to carry paper documents with 20 or 30 sheets.

It also allows us to know at the moment what to do, and to share this information directly with our customers. They know what we're doing, what we've done, what we're going to do, what we haven't done. We give them access to the software so they can follow the progress of our maintenance tasks, which they really like.

As a maintenance service provider, how do you manage the use of Mobility Work in conjunction with your customers?

We are the ones who manage the Mobility Work licenses, and then we give our client access requesting intervention. It can thus monitor our activity, and carry out exceptional intervention requests in case of urgent need, for corrective measures for example.

Today, the customer with whom we use Mobility Work really likes the application, and he would even want us to use more features like adding photos or labels. He would also like to integrate SAP with Mobility Work.

“Now the customer can look at what we've done or what we're going to do in Mobility Work.”

In addition, all maintenance managers at this company would want to have access to the application to keep track of what we are doing on their machines. Before, to do this, we had to provide them with an extraction of our software, and they therefore had follow-up after the fact. Now all they have to do is look at Mobility Work to see what we've done or what we're going to do.

The maintenance plans we apply were created 7 years ago with our client. We imported them into Mobility Work, which took us a bit of time, because we have a very large number of machines.

What features of the app do you use the most?

The creation of tasks, maintenance plans and the mobile application on smartphone. We use checklists and counters a lot too. The chat integrated into the application is also a real plus for us.

Compared to our old software It's much faster to fill in, for example the amount of oil or fat you put in. It's a much appreciated feature.

Currently we are working on the analytical dashboard, to use it more. I plan to present it to our client soon, because he wants to participate more and be a driving force in this project. This will allow us to work better together.

Do you have specific plans for using Mobility Work?

Yes, we have a lot of projects in progress. Already, we would like to use the app with all of our customers. Then, as we do a lot of vibratory collecting, let's try to see what features of the application are best for us for that.

I also think we'll at least upgrade to the premium version of the app next year.

A big thank you to Fabien Hedouin from Eiffage Cogelub for his testimony!