CMMS: a new solution at Engie-Axima

A subsidiary of Engie, Axima represents the branch that deals with business services (B to B). Pierre-Etienne Lebeau, method and expertise referent at an Engie-Axima agency, testifies to his experience with Mobility Work CMMS.

Mobility Work: “Can you introduce yourself in a few words?

I am the referent and leader of the “method and expertise of the Lyon 2 agency” team at Engie Axima. Our main mission is to help business managers and technicians by implementing organizational tools and providing technical expertise services. For my part, I work mainly on the organizational side: maintenance flow, communication flow, CMMS (computer-aided maintenance management)... These solutions are often at the heart of our activities: I work with commercial software as well as with CMMS (such as Mobility Work) or solutions developed in-house, for example with Excel.

How did you know and wanted to test our product?

I got to know Mobility Work through a colleague. About a year and a half ago, he attended a Mobility Work presentation by your maintenance expert, Mr. Blanchard. As I was tasked with identifying solutions that were cheaper and less complicated than traditional software, he advised me to test the application.

Is CMMS already in place in your company?

The solution has already been in place at one of our customers, the Arkema chemical site (near Lyon), since September 2018. We plan to deploy it to other customers, including one in particular who uses a traditional CMMS but, following a recent meeting with Mr. Blanchard, would like to try to embark on the Mobility Work Adventure.

In your opinion, what are the advantages of Mobility Work?

Above all, Mobility Work stands out for its simplicity. The first advantage of this application is the ease of use for both technicians and customers, when they need to report their repairs.

The second strong point is the ease and speed with which the tool can be deployed to a customer. In addition, as soon as we communicate with you, we get a response very quickly. For example, during the deployment at Arkema, the longest was creating the Excel files needed to import all the maintenance data into Mobility Work.

To summarize, I would say that the ease of use makes it possible both to implement a CMMS solution quickly and to obtain user support.

What is the feature that you use the most and that has finally become essential for teams?

On a daily basis, teams mainly use the functionalities for managing interventions and declaring repairs. This maintenance flow is essential for us, and it is found through the news feed integrated into the application, an essential feature.

All the news relating to current interventions are available from the news feed of the Mobility Work mobile application

What functionalities would you like to see developed in CMMS?

I have identified two areas for improvement that seem relevant to me.

Initially, I would like to be able, when a customer declares a failure on an equipment, to be able to optimize the entire process so that the task is automatically assigned to my technical team. Right now, the customer needs to think about assigning tasks to technicians manually. It is certainly not complicated, but the client does not necessarily think about it and some interventions may fall through the cracks. So I think that adding such a feature would be useful for our customers.

The second axis would be to have access to your database via API in order to be able to couple Mobility Work CMMS with a “performance management” tool. At Engie Axima, we have a very specific need since we have developed an energy and performance management solution (PEM - Performance and Energy Management) that allows central services to monitor customer data every day to react in the event of a drift. These personnel use the data that comes to them (and which could therefore come from, among others, a CMMS) to analyze energy consumption and technical events in order to alert the technical teams if necessary.

What are your current development projects for Mobility Work?

I would really see Mobility Work deployed to all our customers who need to analyze the performance of their equipment and to carry out operational monitoring of maintenance activity.

Also, some of our customers would be interested in this possibility of tracking key equipment information in order to have a little more technical data on their machine park, for example using labels or custom fields. I am thinking in particular of small structures that do not necessarily have their own tool, managers of large buildings or internal maintenance departments. These customers do not want to invest in expensive CMMS but would rather like to adopt a solution that is easy to use and quick to deploy.

At the same time, I am trying to divert the tool a bit from its initial industrial vocation. For example, we have real expertise with nautical centers or the hospital environment: we each time deploy a traditional maintenance management solution and the result is always quite mixed. Too heavy, too complicated, a disappointing mobile application, and in the end, little support from technicians and customers.

Are you satisfied with the responsiveness of the Mobility Work Teams?

Yes, I am in regular contact with the team thanks to the Intercom bubble available in the application, which is really responsive: I therefore have nothing to report on this subject. I would admit that I am still waiting for improvements on the project level, but overall I would say that I am very satisfied with the responsiveness and the service.

The final word?

Again, I am quite satisfied! If I am, it's because the technicians, the business manager and our end customer are technicians. The application is very well accepted and really highlights the daily lives of our customers and our operational teams.”

Thanks to Mr. Lebeau for his testimony! The words of our users are at the heart of our approach and helps us to improve our products on a daily basis. To stay up to date with our news, follow us on LinkedIn, Twitter And Facebook.