UX Series 20: CMMS at MonaBike

The MonaBike public service, attached to the Monaco Bus Company, provides electric bike rentals throughout the Principality. With a fleet of nearly 300 bikes, the structure very quickly had to Find the right CMMS, which can help him face his daily challenges.

We spoke with Roland de Rechniewski, Operations Director, who explained to us why his choice turned to Mobility Work Mobile and Community CMMS and how the solution had successfully merged into the daily life of the structure. It now employs five people (including three in maintenance), all of whom use the SaaS application on a daily basis.

Mobility Work: in what context did the idea of deploying a CMMS solution emerge?

Roland de Rechniewski : We are a public transport company, and more precisely a bus company at the start. We set up our self-service electric bike system (similar to how the Paris region works) in 2010. The structure quickly evolved since we now have nearly 300 electric bikes, spread over nearly 35 stations. Who says new dimensions also says new problems: we had to do everything possible to Follow Up Effectively of this exploitation.

Today, the structure is attached to the bus business but in the future, it will become a separate entity, in start-up mode. So what we were looking for was A solution that is easy to deploy, Who Does Not Ask No Hours of Training because, having already experienced it, it is quite penalizing and above all boring. In this case, daily users do not adhere to the system.

“I admit that the way in which you present your solution and the fact that you have a community vision of maintenance appealed to us rather”

Read our guide to best adopt the maintenance management platform

It is therefore in this context that we conducted our research on the net and that we discovered your solution. I admit that the way you present it and the fact that you have a Community vision of maintenance, based on the sharing of information, rather seduced us.

What convinced you to test our maintenance management platform?

Pretty quickly, I looked The videos you posted, which explains your solution fairly well and gives a good general overview. I contacted one of your sales representatives and, in the space of two days, we were convinced to do a test.

We Have Started using CMMS September 16, 2019. It was from this date that we prepared the injection of our entire fleet and spare parts and that everything was therefore entered into the software.

As our job consists on the one hand in monitoring bicycles but also in monitoring stations, we explained to our employees what was expected of them and what the objective of the tool was. Today, we already have more than 1,500 tasks on our side, more than 1,250 hours of time spent... This proves once again that we use it every day.

Based on your experience, how does our community CMMS meet your needs?

I make it a point of honor that my teams spend as little time as possible entering information into their software. Since we manage all our maintenance tasks in the room where the bikes arrive, where they are analyzed and revised, teams inevitably do tasks that are often repetitive and need to be documented. To meet this need, we have developed a specific keyboard that allows us, by pressing buttons, to automatically enter the content of the activity description that will be entered in the field provided. It's an incredible time-saver.

We have also set up a whole counter section, which we can Follow in the CMMS. Thanks to them, the teams know after how long a bike comes back, how many times it has been used, what was the duration of each use... Therefore, Thanks to the solution, we get fairly accurate statistics Of what we do and we can effectively monitor the bikes, the repairs and the maintenance carried out on them.

Find an analytics tool in CMMS to analyze all your maintenance data and adapt your strategy

These are all things that have been made possible thanks, once again, to a Solution Deployed Without Any Training, and that's exactly what makes all the difference. This is the strong point of Mobility Work. In addition, we are a small structure, which means that we do not have an IT manager, no server to set up... So that was an additional argument.

It is certain that we are managing a fleet of vehicles in a way, which is by definition different from the use that the industrial environment would make of Mobility Work CMMS. But The Solution Meets the Needs of All Sectors and we easily adapted it to ours.

Was our maintenance management platform easily adopted by the teams?

Today, the technicians are indeed convinced. And they also know very well that software is not used to spy on them.

Our logic is simple and has been clearly explained to the teams: in the near future, we will want to sell our hours. In this logic, we need to know how much the hour costs to adapt our prices and continue to be profitable. Thus, the more information teams provide in the CMMS solution, the more precise and therefore competitive you are. We focused on the collaborative mode, and that worked well.

What did you think of the support from our team?

Everything went very well. Within our business, everyone has a responsibility and the profiles are not always the same. We were able to discuss with one of your sales representatives to define the position of a person in particular, in charge of the store.

Over time, we, for our part, resolved the few difficulties we had encountered, since some were overcome in 15 days.

What are your company's future CMMS projects?

The end of 2020 will be the year of phase 2 of the deployment of the MonaBike electric bike system in the Principality of Monaco. 11 additional stations and more than 100 bikes will increase the current fleet. Mobility Work will be fully assimilated by the maintenance team and we will be able to take a new step forward.

“I wanted to find a maintenance management solution that was light, efficient and adopted by everyone. With your platform, we found what we were looking for.”

We have teams responsible for moving bikes from one station to another, to balance the number of bikes everywhere and to ensure equitable access to them. These teams are not yet working with the Mobility Work Platform, but we would like to extend the use of the software to other profiles to see how they would adapt to it.

My objective is to develop our structure to make it a fully-fledged company in the short term. So I wanted to find a Maintenance management solution that is lightweight, effective, adopted by all and that can deliver information in terms of management to avoid as much as possible of us navigating by sight. With your platform, we found what we were looking for because it meets our needs.

The final word?

In the past, our maintenance was only done on paper. But once we had exceeded 100 electric bikes, it became imperative to digitize our practices in order to be able to multiply the service by 4 and the daily use by 10.

Also read: CMMS or Excel to manage maintenance?

One of the other benefits noted is in slightly more critical situations, such as an accident. Often, we will question the good condition of the vehicle, and so, in our case, of the bike. It is therefore an important security component: CMMS allows us to keep an exhaustive history of all the interventions carried out On bikes, it is easy for us to prove that maintenance and follow-up have been scrupulously carried out. In short, thanks to the tool, we obtain accurate statistics on the rate of use or maintenance operations.

This is precisely what matters to us: we sell seriously and have the constant aim of being irreproachable.”

Thank you very much to Mr. de Rechniewski for giving us his testimony on his experience with the Mobility Work community maintenance management platform! If you want to read more user stories and follow our news: subscribe to our newsletter or Follow us on our social networks !